
FAQ
Have a Question?
WHAT IS THE ESTIMATED DELIVERY TIME FOR MY ORDER??
Every thing is made to order in our UK production suite. Once complete, orders are sent on a Royal Mail/In Post tracked service.
UK Delivery: Dispatch ETA 3-5 working days.
PLEASE NOTE - everything is made to order. Orders are typically out in 2 working days but please expect up to 5 working days and in some cases slightly longer for exceptionally busy seasonal periods.
If you need it in a rush, or have a specific date you would like it delivered, drop us a message and we'll always do our best to help!
WHAT SIZE SHOULD I PURCHASE?
It's always worth checking the sizing chart, however all of our items are generally a slim / tailored fit, so we recommend going up a size.
Size charts are available in the Size Chart page in the Main Menu.
DO YOU GUYS HAVE A CONTACT TELEPHONE NUMBER?
Not at the moment! The best way of getting in contact is dropping us an email via our 'Contact' form or jumping on our Facebook or Instagram page and messaging us there. We'll always aim to respond asap.
HOW DO I GET IN CONTACT ABOUT SELLING YOUR PRODUCTS IN MY STORE / SHOP?
All wholesale / trade enquiries should be sent via our 'Contact' page.
Please include your company name, approx. quantity of products and your business location.
WHAT'S THE BEST WAY TO WASH MY TEE'S?
We advise to:
- Always wash your tee inside out.
- Machine wash on cold & gentle.
- Do not bleach.
- Lay flat to dry.
- Do not dry clean.
WHAT IS YOUR RETURNS POLICY?
On the unlikely event you need to return a product you have purchased from our store, then it must be returned to us in the same condition as received (unworn and unwashed).
Full refunds or exchanges will be processed without hassle on review of the items.
Please email and make contact through the Contact Us section of the website, or alternatively e-mail gauchocollective@outlook.com and provide your name and order number. A response will be provided within 2-3 working day's.
Please ensure you include either the original packing slip or reference to your order on a note written by yourself. Without your order information, your refund may be delayed.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.